Privacy Policy

Last Updated: October, 10, 2025

This Privacy Policy describes how Comdty.AI (“Comdty.AI,” “we,” “our,” or “us”) collects, uses, stores, and protects information when you (“User,” “you,” or “your”) access or use our AI-driven analytics and research platform (the “Platform”).

By using the Platform, you agree to the practices described in this Privacy Policy.

If you do not agree, you must discontinue use of the Platform.

1. Who We Are

Comdty.AI provides artificial intelligence-based tools and analytics for professionals in the energy and commodity markets.

We operate globally, with our principal place of business in Alberta, Canada.

Company Name: Comdty.AI
Email: [email protected]
Jurisdiction: Alberta, Canada

2. Information We Collect

We collect information necessary to operate, maintain, and improve the Platform. This may include:

2.1. Information You Provide

• Account and contact details (name, email, organization);
• Login credentials and account preferences;
• Payment information, if applicable;
• Text inputs, queries, or uploaded files used in the Platform (“User Inputs”);
• Feedback, communications, or support requests.

2.2. Information Collected Automatically

When you use the Platform, we may automatically collect:

• Technical details such as IP address, browser type, device information, and system logs;
• Usage data such as session activity, timestamps, and feature interactions;
• Cookies or similar technologies for authentication, functionality, and analytics.

2.3. Information from Third Parties

We may receive limited business or analytics information from third-party service providers to support Platform functionality, performance, or compliance.

3. How We Use Information

We use collected data to:

• Operate, maintain, and improve the Platform;
• Provide AI-based analytics and insights;
• Monitor and secure Platform performance;
• Communicate with users and provide support;
• Conduct research, testing, and development of new features;
• Comply with legal, contractual, and operational obligations;
• Occasionally provide or personalize marketing and informational materials.
• We may combine or anonymize certain data for analytical purposes.

4. Data Security and Infrastructure

We take data security seriously and design our systems with privacy and protection in mind.

All data in transit is encrypted using secure transmission protocols.

Uploaded files and stored content are held in encrypted environments, such as secure S3 storage systems.

We have “zero data retention” arrangements with our model providers (such as OpenAI and others), meaning data processed through model APIs is not retained or used for model training.

While we take reasonable technical and organizational precautions, no online system is completely secure. Users are encouraged to take appropriate care when submitting or sharing information.

5. . Data Retention

We retain information for as long as necessary to:

In summary:

• Deliver and maintain the Platform;
• Improve performance and accuracy;
• Satisfy legal or contractual requirements;
• Meet operational or compliance needs.
• Certain user data or logs may be retained for longer periods for auditing, troubleshooting, or technical reasons.
• When data is no longer required, we take reasonable measures to delete, anonymize, or securely store it in accordance with our internal policies.

6. Data Sharing and Disclosure

We do not sell personal data.

We may share limited information with:

• Service providers and vendors who assist with operations, hosting, analytics, or payments;
• Affiliates or contractors supporting Platform functionality or improvements;
• Regulators, law enforcement, or legal entities when required by law;
• Successor entities in the event of a merger, acquisition, or reorganization.

All third parties are required to handle information responsibly and in line with applicable privacy obligations

7. International Data Transfers

Your information may be transferred or stored in jurisdictions outside your country of residence.

Where data is transferred internationally, we take steps designed to ensure an appropriate level of protection consistent with applicable data protection principles.

8. Your Rights

Depending on your jurisdiction, you may have rights relating to the personal data we hold about you.

These may include rights to access, correct, or in some cases, request restriction or deletion of personal information.We will respond to reasonable privacy-related requests in accordance with applicable laws and our operational capabilities.

Requests may be submitted to [email protected]

9. Cookies and Similar Technologies

We use cookies and related technologies to:

• Maintain secure sessions and authentication;
• Enable essential Platform features;
• Analyze usage trends and improve performance;
• Support limited marketing and engagement activities.

You can control or disable cookies through your browser settings, although some functionality may be affected.

10. Advertising and Communications

We may occasionally send users relevant updates, product information, or marketing communications.

You may opt out of certain promotional communications by following the instructions within those messages or contacting us directly.

We may also use aggregated or anonymized data for analytical or promotional purposes..

11. Children’s Privacy

The Platform is intended for professional and business use only.

We do not knowingly collect personal information from individuals under 18 years of age.

If such data is discovered, it will be handled or removed in accordance with our internal procedures.

12. Legal Compliance

We comply with applicable global data protection and privacy frameworks, and will cooperate with lawful requests from government authorities as required.

In the event of a data incident, we will take appropriate steps to notify affected users and mitigate risk where necessary.

13. Changes to This Policy

We may modify this Privacy Policy at any time to reflect updates in our practices, technologies, or applicable laws.

The “Last Updated” date indicates the most recent revision.

Your continued use of the Platform constitutes acceptance of any changes.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact:

Comdty.AI
📧 [email protected]
📍 Alberta, Canada